Answers for posting, Privly Leads permissions, and account connections
Use these guides when a post is waiting, a member cannot access a tool, or a connected account needs attention. If you still need help, contact support and include the workspace name and the action you were trying to complete.
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Email support or send the contact form. We will help you find the blocked step.
Last updated: July 10, 2026
Start with the issue you see
Posting statuses
Understand what Draft, Scheduled, Publishing, Published, Failed, and Canceled mean.
TikTok drafts
Find posts that TikTok asks you to finish inside the mobile app.
Failed posts
Check the common causes before trying to publish again.
Integrations
Reconnect accounts when permissions expire or a platform blocks publishing.
Privly Leads permissions
See which workspace roles can import leads, edit campaigns, approve work, and manage settings.
Posting basics
Post status meanings
Draft
Saved in Privly. It will not publish until you schedule or publish it.
Scheduled
Queued for a future time. You can still review it before it goes out.
Publishing
Privly is sending the post to the selected platform accounts.
Published
The platform accepted the post and publishing is complete.
Failed
Publishing was blocked. Check the post details, fix the issue, then try again.
Canceled
The post was stopped before it could publish.
TikTok
Where your TikTok draft goes
Some TikTok posts must be finished inside the TikTok mobile app. If Privly says the post is waiting for you in TikTok, the upload worked, but TikTok still needs you to review it before it appears as a normal draft or published post.
- 1.Open the TikTok mobile app with the same connected account.
- 2.Open Inbox, then System notifications.
- 3.Open the upload notification and finish editing or publishing in TikTok.
Troubleshooting
Before retrying a failed post
Connections
Reconnect an account
Platforms sometimes expire permissions or ask you to approve access again. If publishing is blocked because an account is disconnected, reconnect it from Integrations in your workspace, then return to the post and try again.
Privly Leads
Workspace roles and permissions
Access is assigned per workspace. A member can be an editor in one workspace and an approver in another, and they only see the workspaces where they have active access. Hidden tools are also protected if someone opens the URL directly.
Owner
Manages the workspace, billing, members, integrations, client profile, and every Privly Leads workflow.
Editor
Builds and updates work. Editors can import leads, manage lead data, create messages and campaigns, use AI tools, and read performance data.
Approver
Reviews work without changing setup. Approvers can view assigned review surfaces and approve or reject reviewable drafts, but cannot change leads, settings, billing, integrations, or members.
| Feature | Owner | Editor | Approver |
|---|---|---|---|
| Assigned workspaces | All owned workspaces | Only assigned workspaces | Only assigned workspaces |
| Members and invitations | Manage | View | No access |
| Billing and plan usage | Manage | No access | No access |
| Workspace and client profile settings | Manage | View workspace settings | No access |
| Integrations and connected accounts | Manage | View connected accounts | No access |
| Privly Leads dashboard, list, and reports | View and edit | View and edit | View only |
| Lead imports, tags, messages, and campaigns | Create and edit | Create and edit | No edit access |
| Client profile URL and LinkedIn import | Use on paid plan | No access | No access |
| Posts, calendar, media, and AI writing tools | Create and edit | Create and edit | Review only |
| Autopilot and campaign review | Run, edit, approve, reject | Read drafts and edit content | Approve or reject |
| Brain, Growth, Performance, and Analytics | Full access | Use and view reports | No access |
To change a member role
Ask the workspace owner to open Settings, then Members. Choose the member, assign the workspace they should access, and select Editor or Approver for that workspace.
If a tool is missing
Check that you are in the right workspace first. If the tool is still unavailable, ask the owner to update your workspace access or role from Settings, then Members.
Support
Send us the details
Include the post name, platform, connected account, and what you expected to happen. That gives support enough context to find the next step.